There is no single best form of communication.
The trick is to use them all appropriately.
Phone, email, text and internet communications are all highly effective, saving you time and money and enhancing business efficiency, but in delivering dedicated account management, we never forget the value of human face-to-face contact, which is key to the excellent customer experience that we strive to provide at all times.
As a landlord you will have your own dedicated local property expert who you can contact at any time, we don’t hide behind a call centre or nameless call handlers.
For tenants we provide one central contact number without a call queuing system and real people answering the phone, even out-of-hours.
Our reputation is key to our success and we work hard to enhance it, going the extra mile to keep our customers happy. You will often find us working outwith traditional office hours, and exceeding your expectations is at the core of our values.